Data entry and record keeping
Customer, job, and order information entered accurately and kept current across your CRM, spreadsheets, and operational systems.
Talent Solutions
Back Office Support
Forward Konnect provides reliable support for data entry, invoicing, scheduling, document preparation, accounts payable and receivable, and other administrative tasks. We recruit, train, and manage the people; the work happens inside your systems, by your rules, with you keeping control of priorities and approvals.
No obligation. Local guidance. Response within one business day.
01
The problem
Administrative work is rarely anyone's actual job, yet it has to get done every day. Invoices need sending, payments need chasing, appointments need scheduling, records need updating, and documents need preparing. In a growing business this work lands on the owner, a manager, or a front-line employee whose real role is something else.
The result is predictable: invoicing runs late, records fall behind, and the people who should be serving customers are doing data entry after hours. Hiring an administrator solves the capacity problem but adds recruiting, training, management, and a fixed cost for work that may only need part of a day.
The work that keeps the business running should not run the business owner.
02
What we set up
Back office roles are defined around the tasks that are actually piling up and the systems you already use. A typical engagement can cover:
Invoicing and billing
Invoices prepared and sent on schedule, with follow-up on overdue accounts by rules you approve.
Accounts payable and receivable
Bills logged, approvals routed, payments tracked, and receivables reconciled against your accounting system.
Scheduling and coordination
Appointments, jobs, and dispatch schedules maintained, with confirmations and changes communicated to the right people.
Document preparation
Proposals, contracts, reports, forms, and compliance paperwork assembled from your templates and standards.
Operational support
Order processing, vendor coordination, inbox management, and the recurring administrative tasks specific to your business.
Where a task is highly repetitive and rule-based, we will often recommend handling it through business automation and keeping people for the exceptions.
Administrative capacity built around your processes, not a generic package.
03
How it works
- 01
Discover
We define the role, responsibilities, tools, hours, and performance goals so we know exactly which tasks move off your plate and what good output looks like.
- 02
Recruit
We source and screen qualified candidates based on your requirements, then you interview the finalists and choose who you want to hire.
- 03
Train
Your new team member learns your systems, processes, templates, and standards — including approval limits — before handling live work.
- 04
Launch
The role goes live inside your systems with clear responsibilities, starting with a defined set of tasks before the scope expands.
- 05
Manage
We provide ongoing performance support, check-ins, coverage planning, and replacement support so the work keeps getting done as your business grows.
A defined role, the person you chose, and management handled for you.
04
Who it's for
Back office support fits businesses where administrative work is steady, definable, and currently being done by people who should be doing something else.
- Owners who are still doing their own invoicing and bookkeeping entry
- Service and field companies with scheduling and paperwork following every job
- Professional practices with intake, document, and billing administration
- E-commerce operations processing orders, returns, and vendor updates
- Logistics businesses chasing driver paperwork and rate confirmations
If the underlying problem is that the same information is entered into several systems, connecting those systems through system integrations may shrink the role before anyone is hired — and we will tell you that.
The right fit is recurring administrative work with clear rules and clear ownership.
05
What it delivers
When administration is properly staffed and managed, you get:
Less on your plate
Recurring administrative work is delegated to accountable team members.
Reliable coverage
Invoicing, scheduling, and records stay current during busy periods and peak seasons.
Consistent output
Tasks are handled according to documented procedures, not individual habits.
Less hiring administration
We manage recruiting, onboarding, payroll setup, and ongoing support.
Flexible capacity
Scale hours up or down as your workload changes.
Visibility
Because the work happens in your own systems, you can review it directly at any time.
Back office roles often combine with customer support for inquiry handling or with sales outsourcing for quote and order follow-up, under one coordinated team.
More capacity for your business. Less overhead for you.
Send us a message
Questions about service, an existing account or anything else — write to us and we will come back within one business day.
Common questions
Frequently asked questions
Is it safe to give an outsourced person access to our accounting and customer data?
Access is granted inside accounts your business owns and can revoke at any time, scoped to the tasks in the role definition. Approval limits for payments and commitments stay with your team. We document who has access to what, so you always know.
Can the role be part-time?
Yes. Many back office engagements start at a set number of hours per week matched to the actual workload and adjust on a review cadence. You pay for the capacity the work requires rather than a full-time seat.
How do you keep quality consistent?
The role starts with written procedures and standards you approve. Output is reviewed against them during the trial period and on a regular cadence afterward, and a standing check-in is where procedures are corrected as your business changes.
What if some of this work could be automated instead?
Then we say so. Repetitive, rule-based steps such as sending reminders or copying data between systems are better handled by automation; the outsourced role then covers the judgment calls and exceptions. Our talent and automation teams scope that split together.
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Talk through your options with a consultant
One conversation covers connectivity, phones and the manual work you want off your plate. No obligation. Local guidance. Response within one business day.